Delivery

NZ Courier Delivery

So you’ve found something you love!  Yah!  We offer a flat rate of $8.00 to anywhere in NZ. We offer FREE SHIPPING for purchases over $150.00.

Click and collect

If you live locally, we offer a click and collect service.  Simply select and pay for your goodies, then select 'Collect In Store (Raumati Village)' at checkout. We will send an SMS or email to you when the goods are ready to collect instore.  When you arrive for collection, ensure you have photo ID and a copy of your order confirmation.

International Delivery

We do not offer international shipping outside of Australia at this stage.

Order dispatch

We dispatch orders every day between Monday – Friday.  We aim to ensure your items are collated and packaged up ready for collection within 1-2 days of your order.  Typically the courier will deliver your parcel within 2-3 days.  These timings may be delayed during busy sale or holiday periods. Delivery time frames are estimates and do not take into account processing times or transit delays.

We use CourierIt for our parcel delivery so a track and trace number will be sent to you on email once the parcel has been collected and on its way to you. 

Some additional time for rural delivery needs to be allowed. 

Missing Parcels

It is important you fill in your delivery address correctly when ordering. Milk +Ginger cannot accept responsibility for missing parcels due to an address being entered incorrectly. We recommend that you provide a secure daytime delivery address, such as a workplace, for your order as a signature is required upon delivery. Please let us know if your order does not arrive within the expected delivery time frame so that we can lodge a query with the relevant courier or delivery service provider.

Questions

If you have any questions regarding delivery rates, delivery time frames, or if you need help tracking your order, please email us at hello@milkandginger.co.nz or call us on 04 213 9630.